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Terms & Conditions

Last updated: June 2025

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  • Sessions may be discussed anonymously in clinical supervision to ensure best practice and ethical standards are maintained.

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  • Confidentiality is respected at all times unless there are exceptional circumstances—such as a risk of harm to yourself or others, or a legal requirement to disclose information (e.g. court order).

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  • Payment for sessions is required at least 24 hours in advance for all online appointments (e.g. Zoom).

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  • If you are unable to attend a session, a minimum of 24 hours’ notice is required to reschedule. Sessions cancelled with less than 24 hours’ notice may be chargeable at the discretion of the practitioner.

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  • If you arrive late to your session, we may not be able to extend the time.

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  • EFT exercises or self-care practices may be suggested between sessions to support your continued growth and wellbeing.

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  • If a client attends a session under the influence of alcohol or drugs, or displays violent, threatening, or inappropriate behaviour, the session will be terminated and the full fee will still apply.

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  • Your practitioner is trained and certified in Emotional Freedom Techniques (EFT) and Matrix Reimprinting, and adheres to professional ethical guidelines. While no longer listed on the Matrix Reimprinting website, all training has been completed to certification level.

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  • The practitioner is covered by Public Liability and Professional Indemnity Insurance.

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  • If you have a concern or complaint, please raise it directly with the practitioner. If we are unable to resolve it together, you may seek advice from an external regulatory body such as Trading Standards or Holistic Insurance Services.

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